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Surefire Ways to Measure Customer Satisfaction in the Green Industry

Businesses in-the-know are placing emphasis (and investment) on making sure their customers are happy because they understand the impact customer satisfaction has on the bottom line. Why Customer Satisfaction Matters: Hubspot reports 80% of customers will switch companies after one poor service experience. Microsoft reports 54% of consumers have higher customer service expectations than they did one year ago. Statista reported that 64% of American consumers reached out for some form of customer service from businesses. Define and monitor Customer Satisfaction: Define what customer satisfaction looks like for your business. […]

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The Do’s and Don’ts Of Weekly Team Meetings

We’ve all heard the meeting jokes, some funny and others not so much. “One of these days we need to hold a meeting about all these meetings we’ve been having”… “Jones thought he’d gotten widespread agreement at the last meeting when he saw all those bobbing heads, but it turns out was just everybody fighting the urge to fall asleep”… “We reached a unanimous decision at Monday’s meeting—everyone agreed that the meeting was unnecessary”… And so it goes. Why have meetings earned such a bad rap and sometimes dreaded by […]

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Should Your Company Hire Part-Time Workers? The Pros and Cons

Many people put a stigma on the term ‘part-time’ when referring to employment. They think people who want part-time jobs are students, retirees or those who simply cannot find full-time employment. However, according to U.S. Bureau of Labor Statistics data cited by Bloomberg, there are 6 million Americans who choose to work part-time as their first option. Some of these workers feel that a single, full-time job is limiting; working one or more part-time jobs gives them flexibility in their schedule and more opportunities with different companies. This is very […]

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5 Checklist Tips to Help Grow and Organize Your Company

Checklists—they can make your business life so much easier. If you want to get control over your company’s spending, evaluate your teams performance on job sites, and organize every department, then you need to incorporate checklists to meet your goals. Checklists to Consider In Your Business As you probably realize, there is a slew of checklist templates available online. But do you know which ones are the best for your green industry company? Your managers or crew leaders benefit the most from checklists. So, empower them to take their leadership roles […]

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