“Investing in your Success”

Archives

Social Listening and Why It Matters For Your Business

Twenty years ago, the dot-com bubble was still expanding and social listening did not yet exist. That’s how quickly digital marketing strategies have evolved and will continue to evolve. With so many frequent changes, how do small business owners keep up with social media and various trends? You can start by knowing the difference between social media monitoring and social media listening and how they can be advantageous for your business. Social Monitoring vs Social Listening Most businesses today, regardless of size, do social media marketing in some way. From […]

Learn More »

Online Reputation Management

  Having a negative online reputation has the ability to affect your business for a long time. However, having zero representation online can hurt it just as much. Think of it this way, if a potential customer is seeking to validate your business’s quality, ability, and longevity, they typically do a quick online search. With little information to represent your business, there is nothing to drive home the quality and accessibility of what you do. No reviews or testimonials deters the prospect and drives them to move on to other candidates. Let’s drill […]

Learn More »

Surefire Ways to Measure Customer Satisfaction in the Green Industry

Businesses in-the-know are placing emphasis (and investment) on making sure their customers are happy because they understand the impact customer satisfaction has on the bottom line. Why Customer Satisfaction Matters: Hubspot reports 80% of customers will switch companies after one poor service experience. Microsoft reports 54% of consumers have higher customer service expectations than they did one year ago. Statista reported that 64% of American consumers reached out for some form of customer service from businesses. Define and monitor Customer Satisfaction: Define what customer satisfaction looks like for your business. […]

Learn More »

Your Guide To Winning At Customer Engagement

In a world where customer acquisitions costs are skyrocketing, and competition is fiercer than ever, businesses of all sizes, across all industries, are looking for ways to engage with their customers. Customer engagement, in fact, is a key metric for those in the green industry. The art of customer engagement is nuanced, and to succeed in this important area of your business, it’s key to have a firm understanding of the Who’s, What’s, Where’s and (of course) How’s. So, let’s drill down on everything you need to know about customer […]

Learn More »

Tips and Best Practices for Social Video Marketing

social video marketing

Every business owner knows that a marketing plan is crucial for growing your brand. The investment you put into marketing will come back to you tenfold in new sales and customers. If you’ve owned your business for quite some time, you’ve probably seen a shift in the most effective types of marketing. At one time, it made good business sense to buy an ad in the hard copy of Yellow Pages. Now, you are better off investing that money into an ad on Facebook or another social media site. The […]

Learn More »

12 Social Media Tools To Use For Your Green Industry Business

social media tools

There was a time when social media was an optional tactic for marketing your green industry business — but that time is not now. If you’re not using social media to spread the word about your business in addition to traditional marketing tactics, you’re missing out. A huge population of prospective customers is spending time online, using social media to make purchasing decisions…and if they aren’t getting information from you, they’re getting it from your competitors. If you’ve taken our advice (okay, it’s not just our advice) to go digital, congratulations! […]

Learn More »