It is 8:40 on a Thursday night. Your best technician gave notice this morning. Two callbacks came in from the same subdivision. Quarterly renewals need to go out, your Google listing has a one-star review from a customer you have never heard of, and none of that is payroll, which is still open on the laptop in front of you. Nothing went wrong today. That was a normal day running an independent pest control business. The work is not the hard part. Most operators are excellent at the work. The […]