Excellent customer service starts with managing client expectations. Helping clients understand what they can expect from your services and what they shouldn’t is a fine art. Clear communication from the start is the key to setting and meeting expectations so that your customers are happy for years to come. 8 Steps For Managing Client Expectations Honesty is the best policy. A large part of setting client expectations is honest communication. From the beginning, communicating how services will work and what you will do for your clients (as well as what you won’t) is the foundation for […]
