Standing out as a small lawn care company used to be pretty simple—just focus on providing the best customer service. The advent of the internet and social media changed the playing field for what constituted good customer service, however, now big companies can interact on a more personal level, too, whether through messaging and live chat or social media. How’s a local green industry business to compete against the 24/7 capabilities of larger organizations? Listen to your customers. One of the keys for quality customer service is truly listening to […]